Why haven't I received a confirmation email?
If you have not received an email automatically after you placed your order, then that means the email you provided to us was mistyped. Please contact us so that we can make the changes necessary.
I ordered the wrong size, can I make a correction?
As long as the processing is not completed, meaning, you have not received a tracking number, then yes, we may exchange the size of the item ordered. This only applied to items that are not personalized/customized.
I received a notification that my item it's on its way but there haven't been any updates on the tracking link.
Please allow us 24-72 hours to update tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!
Can I cancel my order?
No, cancellations are allowed but we do accept exchanges. Please let us know as soon as possible so that we can arrange the changes. Note: We cannot make exchanges for personalized/custom items unless we are contacted within 24 hours after placing the order.
It’s been one week and my order still doesn't arrive?
Make sure to read the description of the product you have ordered. All Personalized/Custom Jewelry products may take longer than the regular processing time.